Skip to content
اردو

Returns & warranty

Check your parcel on delivery

Please open and check your product when it arrives. If you receive a wrong, damaged or faulty item, message us on WhatsApp 0304 2412177 within 3 days of delivery with photos or a short video.

Returns and exchanges

  • Wrong, damaged or faulty items: we will replace or refund them after checking.
  • Change of mind: you can return an unused product in its original, sealed packaging within 7 days of delivery. The delivery cost for change-of-mind returns is paid by the customer.
  • Return requests must be agreed with us on WhatsApp first, so we can arrange the pickup or tell you where to send the item.

Items that cannot be returned

  • Opened health, beauty and personal care products (for hygiene reasons).
  • Software, digital codes and gift cards once delivered.
  • Products damaged by misuse, water, drops or opening by an unauthorised repair shop.

Refunds

Approved refunds are paid by bank transfer, JazzCash or Easypaisa, usually within 3 to 5 working days after we receive and check the returned item.

Warranty

  • New products carry the warranty shown on the product page: official brand warranty or shop warranty.
  • Used and open-box products carry the checking warranty shown on the product page.
  • Warranty covers manufacturing faults. It does not cover physical damage, water damage, burnt parts or broken seals.
  • For a warranty claim, send your Tracking ID and the problem on WhatsApp 0304 2412177 and we will guide you.